Restoration Companies Work for Who?

5/24/2018 (Permalink)

Who Does the Restoration Company Work For?

In California, you (the “insured”) have a right to hire a contractor of your choice. When you hire SERVPRO of San Leandro, our contract is between us. You are the customer. If we are an approved vendor for your insurance provider, you remain our customer. Please understand that our relationship with your insurance company simply means that we are aware of their protocols and preferred invoicing program. We understand the high level of service they expect of us. All of which is to your benefit. We comply with the daily reports, photo documentation and indoor environmental reports they require. This demonstrates that our work is being performed